Hiring for call center manager at MBI Worldwide.

Call Center Manager

MBI Worldwide Background Checks

Herrin, IL 62948

Job details

Pay

$42,000.00 – $55,000.00 per year

Job type

• Full-time

Schedule

• Monday to Friday
• 8-hour shift
• Day shift

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• Vision insurance
• 401(k) matching
• Disability insurance
• Paid training

Job description

Are you looking for a fast-paced and challenging position with a growing company with a remote work-from-home option? You might be a perfect fit for us!

We are looking for a Call Center Manager/Verifications Manager that will be the liaison between our company and its current customers and their agents. Applicant must have excellent computer, telephone and data entry skills: 45+ WPM. Must be very attentive to detail, well organized, must be able to multitask and work in a very fast-paced environment. Looking for a perfectionist with strong oral and written communication skills are a must. Required to be timely, reliable and professional. Professional writing and technical skills are required. Must be comfortable working with business clientele both in-person and via telephone/email.

Successful applicant must be friendly, personable, and loves working with and helping customers! MUST work well with others & excel on own. The successful candidate must be able to accept ownership for effectively solving customer issues, complaints and inquiries, keeping customer satisfaction at the core of every decision and behavior. Must be willing to work past 5 pm on extremely busy days.

Responsibilities and Duties

• Managing staff
• Managing large amounts of inbound and outbound calls in a timely manner
• Meet personal/team qualitative and quantitative targets
• Keep records of all conversations in a comprehensible way
• Seize opportunities to upsell products when they arise.
• Knowledge of computers
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Following communication scripts to provide accurate, valid and complete information.
• Follow company procedures, guidelines and policies.
• Take the extra mile to provide quality customer service.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Tracking, routing and redirecting information to the correct resources

Qualifications and Skills

• Strong and Effective Management/Leadership Skills are required.
• Ability to take ownership of daily tasks and solve problems.
• Ability to multi-task, set priorities and manage time effectively.
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Excellent written communication skills (i.e., spelling, grammar, punctuation)
• Customer focus and adaptability to different personality types
• High school diploma is required.
• Proven customer support experience or experience as a client service representative
• Customer service orientation
• Ability to quickly adapt to new software platform, Excellent computer knowledge.
• 45 wpm minimum typing speed is required.
• 4 Years experience in call center is required.

Benefits

• Healthcare
• 401(K)
• Paid Vacation
• Paid Holidays
• Paid Personal Days
• Paid Volunteer Days

The extras…Experience: Must have management experience.

Salary: Based on relevant education and/or experience.

MBI Worldwide is an Equal Opportunity Employer
Minorities / Females / Veterans / Disabilities

Job Type: Full-time

Supplemental Pay

Supplemental Pay was not provided and will not appear on the job post.

Work location

• One location