Data Entry Specialist

Are you looking for a fast-paced and challenging position with a growing company? You might be a perfect fit for us!

We are looking for an applicant with strong computer, telephone and data entry skills: 50+ WPM. Must be very attentive to detail, well organized, must be able to multitask and work in a very fast-paced environment. Strong oral and written communication skills are a must. Required to be timely, reliable and professional. Professional writing and technical skills are required. Must be comfortable working with business clientele both in-person and via telephone/email. Desired applicant must be friendly, personable, and loves working with and helping customers! MUST work well with others & excel on own. Must be willing to work past 5 pm on extremely busy days.

Responsibilities and Duties

• Act as resource within Customer Service to provide technical expertise, mentor others and provide training
• Liaison between current customers
• Meet personal and team qualitative and quantitative targets
• Seize opportunities to up-sell products when they arise
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Follow company procedures, guidelines and policies with full understanding
• Take the extra mile to provide quality customer service
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Tracking, routing and redirecting information to the correct resources

Qualifications and Skills

• Excellent knowledge of excel, MS Word, etc.
• Data entry skills: 50+ WPM (Typing test required)
• Excellent knowledge of computers and quickly able to learn new software programs
• Ability to multi-task, set priorities and manage time effectively
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• High school degree required
• Proven customer support experience or experience as a client service representative
• Customer service orientation
• Other duties as assigned

Benefits

• Healthcare
• 401(K)
• Paid Vacation
• Paid Holidays
• Paid Personal Days

Job Type: Full-time

Salary Based on relevant work experience and/or education.